The Mission Matters
Your skills and experience could be mission critical for our Powder River Industries, LLC team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our inclusive team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.
About the Job
We are looking for an Office Clerk to join Powder River Industries.
As an Office Clerk, you will be the voice of Powder River Industries to help find candidates a better future. Office Clerks talk with potential candidates as a crucial part of the recruiting process to find skills and strengths and build relationships for job opportunities. Office Clerks need to handle a variety of different tasks. Vital among these responsibilities is the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call members, as well as candidates.
Answer and make calls to candidates to learn about and address their needs
Respond efficiently and accurately to callers, explaining positions, and ensuring candidates feel supported and valued
Engage in active listening with callers
Building lasting relationships with candidates and other team members based on trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call metrics while providing excellent and consistent service
Make recommendations for candidates to hiring manager
Take part in training and other learning opportunities as provided
Adhere to all company policies and procedures
High school diploma or equivalent
1+ years sales experience
1+ years customer service experience
Exceptional active listening, verbal and written communication skills, and professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Strong time management and decision-making skills
Adaptability and accountability
Powder River Industries is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity